All of our customers are so fanastic and we want to give recognition back to the ones who are saying 'Thank You!'
Susan and Jonathan K., Raleigh
Dear Ms. Brewington:
With Rescue Roofing completing the replacement of our entire roof in February, we wanted to take this opportunity to thank you and your staff and work teams for a thoroughly outstanding job. Mr. Joe Funkhouser was our first and primary contact for the entire process, and we want to commend him for the excellent work he had done with helping us communicate with our insurance company, understand the process, advise us about our roof replacement options and, once the work was scheduled, take responsibility for its timely start, progress and successful completion.
Ms. Melissa Appleton was efficient in setting up and coordinating the timetable for the job, taking care of the paperwork, and being unfailingly polite and personable while doing so. Mr. Louis Sotelo, your team leader, kept the project running in a timely and professional manner, supervising every step of the process, and taking personal responsibility for a final inspection – and when needed, last-minute touch-ups – of the finished roof. A thorough clean-up of the premises was followed with a prompt completion of the contract to the satisfaction of all sides.
Throughout our many years of home ownership, we had our share of incompetence, shabby quality, unnecessary delays, damage, and even dishonesty with various contractors. We complained, argued, pressed and even sued when necessary. We felt that good surprises should be not only welcomed and enjoyed, but recognized as well. In that spirit, we want again to commend Rescue Roofing and its staff, and especially Mr. Funkhouser, for the professional and high quality work they have done in “putting a roof over our heads.” As best proof of our satisfaction, we have already recommended the company to a number of friends and neighbors and put them in contact with Joe Funkhouser.
Susan and Jonathan